PRIVACY POLICY

This Privacy Policy is formulated by MaryRuth Organics official e-commerce platform (website domain: maryruthorganics.it.com) to standardize the collection, use, storage, protection and disclosure of user personal information on the platform, fully protect the personal privacy and information security rights and interests of all global website users and consumers, and comply with global network security and personal information protection related norms. This policy applies to all users who browse the official website, register accounts, place online orders, receive customer services and participate in platform interactive activities, covering all personal information processing behaviors of our platform in the process of providing e-commerce services for users. All users who access and use our official website services shall be deemed to have fully understood and voluntarily accepted all the terms of this Privacy Policy. Users can consult all privacy-related questions and feedback information security demands through our official service email kylie_teneturbf@mail.com, and we will provide professional reply and processing services in a timely manner.
In terms of user information collection scope and collection principles, our platform always adheres to the principles of legality, legitimacy, necessity and transparency for personal information collection, and never collects user personal information without basis, excessively or illegally. The user information collected by the platform is only limited to the necessary information required to complete website service, order transaction and customer service guarantee, mainly including user basic registration information (account login information, nickname, contact email), order transaction information (consignee name, receiving address, contact number, order product information, payment amount, transaction time), logistics distribution information (order shipping information, logistics tracking records), and user service consultation information (email consultation records, service demand feedback content). All information collection behaviors are actively authorized and confirmed by users, and the platform will not collect any sensitive personal information such as user identity certificate information, personal asset privacy information and private communication content without user explicit authorization.
In terms of the purpose of user information use, all user personal information collected by our platform is only used for internal service operation and user service guarantee of the platform, and will never be used for unauthorized commercial purposes or disclosed to irrelevant third parties without user consent. The specific use purposes include: first, to complete user account registration, login verification and website browsing authority management, ensuring the normal operation of the platform’s e-commerce service function; second, to process user online orders, complete order payment confirmation, product shipment, logistics distribution and after-sales service processing, ensuring the smooth completion of user shopping transactions; third, to provide accurate customer service consultation and after-sales rights protection services, reply to user email consultation, handle user return and refund applications, and solve user service problems; fourth, to optimize platform product display, service process and website function, analyze user shopping preferences and service demands, and continuously upgrade user shopping experience; fifth, to carry out platform security risk prevention, identify abnormal login, fraudulent transactions and malicious access behaviors, and protect platform and user transaction security.
In terms of user information storage and security protection, our platform has built a high-standard network information security protection system and standardized information management mechanism to fully ensure the security and confidentiality of user personal information. All user information data is stored in encrypted professional server equipment, adopting advanced data encryption technology, access authority isolation mechanism and real-time data monitoring system to prevent user information from being leaked, tampered, stolen and lost. The platform implements strict internal information management specifications, only authorizes special operation and service personnel to access user information, and all personnel who contact user information have signed confidentiality agreements, with strict operation assessment and penalty mechanisms. We regularly carry out server security maintenance, system vulnerability detection and data security backup work to ensure the long-term safe and stable storage of user information. In addition, the platform will automatically clean up invalid redundant data and expired order information according to service rules, reducing the risk of information leakage.
In terms of user information disclosure and sharing rules, our platform promises that without the explicit written consent of users, we will never actively disclose, share, transfer or sell user personal information to any third-party institutions, enterprises and individuals. The only limited scenarios of user information disclosure are as follows: first, in order to complete order logistics distribution service, we will synchronize the necessary receiving information (consignee name, receiving address, contact number) to the cooperative global logistics service providers, and require logistics providers to strictly abide by privacy protection norms and only use user information for order distribution; second, in response to the mandatory requirements of legal procedures and official law enforcement supervision, we will truthfully feedback user information in accordance with legal provisions; third, in order to protect the legitimate rights and interests of the platform and users in case of platform security risks, fraudulent transactions and malicious infringement behaviors, we will disclose relevant information within a reasonable scope. All third-party institutions that obtain user information in accordance with regulations have signed strict privacy confidentiality agreements with our platform, and we will supervise their information use behavior in the whole process to ensure compliance with privacy protection norms.
In terms of user personal rights and interests protection, all users have the right to inquire, view, correct and delete their personal information stored on our platform. Users can send information operation applications such as information inquiry, content correction and data deletion through the official email kylie_teneturbf@mail.com. After receiving the user’s application, our professional privacy management team will complete user identity verification within the working time, and feed back the user’s personal information data stored on the platform to the user truthfully, and complete information correction and deletion processing according to user demands. For user account information that has not been used for a long time and invalid order information, users can also apply for active cleaning through official email to further protect their personal privacy security. In addition, users have the right to withdraw the information authorization granted to the platform at any time. After the authorization is withdrawn, we will stop collecting and using user corresponding information immediately, and ensure that the subsequent service processing will not involve unauthorized information use.
In terms of website cookie and data tracking rules, our official website will use standard cookie technology to optimize user browsing experience and website service quality. Cookies are small data files automatically stored in the user’s browser terminal, which are used to record user browsing preferences, website access tracks and operation habits, helping the platform optimize product display logic, shorten user operation paths and improve website access fluency. The cookie data collected by the website is only used for internal website optimization and user experience improvement, and will not be associated with user personal sensitive information, nor will it be used for commercial promotion and illegal information mining. Users can adjust the cookie acceptance settings through their own browser settings to independently control the terminal data storage authority. All cookie data will be automatically cleared after the user closes the browser or expires, and will not be stored for a long time.
In terms of privacy policy update and notification mechanism, with the continuous upgrading of platform services and the continuous improvement of global personal information protection norms, our platform has the right to appropriately update and optimize the terms of this Privacy Policy according to actual operation needs. All updated privacy policy terms will be publicly displayed on the official website policy page, and the updated content will take effect automatically after public display. We will not separately notify each user of minor policy optimization and revision. For major privacy rule adjustments involving user core rights and interests, we will remind users through website homepage announcement, order reminder and other forms to ensure that users can fully understand the updated policy content. Users’ continued use of the platform’s website services after the policy update is deemed to have accepted the updated privacy terms.
MaryRuth Organics always regards user personal privacy and information security as the bottom line of platform operation and development. We strictly abide by global personal information protection laws and industry norms, standardize every link of user information collection, use, storage and disclosure, and build a comprehensive privacy security protection system for global users. We will never damage user privacy rights and interests for commercial interests, and always maintain the integrity, security and confidentiality of user personal information. If users have any questions, doubts, suggestions and rights protection demands about our privacy protection rules and information processing behaviors, please contact our official dedicated email kylie_teneturbf@mail.com at any time. We will wholeheartedly provide professional, rigorous and thoughtful privacy security service guarantee for every global user.